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등록일 05/30/2014
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Type of Business : Headhunting

Email : headhunting@jobkoreausa.com

Tel : 213-384-1004

Address : 2001 North Main, Suite #350 Walnut Creek CA 94596

Company : Vaco San Francisco, LLC


This role is located in Mountain View, CA

 

Description

A position is available with the growing developer support team of a major mobile application platform.  The support specialist will help support app developers across three languages: English and  Korean. This position requires a customer-obsessed individuals who is passionate about assisting developers with the timely resolution of issues related to development and application sharing tools.

 

Responsibilities

  • Provide email and real time support to application platform developers

  • Collaborate with cross-functional resources to bring issues to resolution with an aggressive service level

  • Assist with creation and maintenance of online documentation for the application platform

  • Identify needs and collaborate on projects to improve support tools and processes

 

Minimum Qualifications

  • Ability to communicate technical concepts clearly and effectively

  • Love troubleshooting with proven ability to identify and troubleshoot customer issues quickly and efficiently

  • Fluent oral and written skill in English

  • Fluent oral and written skill in Korean

  • At least 1-2 years customer or client service experience

  • Experience or interest to developing mobile application preferred

  • Proactive, independent worker who can prioritize tasks and manage time effectively

  • Knowledge of the local internet industry

  • Good understanding of customer support best practices and familiarity with customer support success metrics

  • Strong attention to detail and have excellent written communication skills

  • Strong sense of responsibility

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